Please read our detailed instructions if you are booking a make-up video lesson for the first time.
When scheduling your video lesson, you must write STUDENT NAME, CLASS NAME, and DATE MISSED in the comments text box labeled “optional.” Without this information, we cannot pull the correct homework and video.
All appointments must be made at least 24 hrs in advance. Your confirmation email will include links for you to cancel or reschedule your appointment. If you don’t receive a confirmation email, please check your spam first before calling us to resolve the issue.
When you book your appointments you can CANCEL or RESCHEDULE your appointments through your confirmation EMAIL. You cannot reschedule appointments for times less than 24hrs.
When make-up lessons are scheduled at least 24 hours in advance online:
- $5 fee for each make-up class due to the extra work it creates for our staff.
- Students who register for video-only courses will NOT be subject to a make-up fee.
When make-up lessons are:
- scheduled less than 24 hours in advance (by phone)
- not scheduled $10 per class due at the time of make up. Not all same-day appointments will be approved.
By clicking “Accept,” you have read and agreed to all policies above.